Difference between revisions of "How To Recover"

From WebOS Internals
Jump to navigation Jump to search
Line 1: Line 1:
 
= Pre not booting? webOS Doctor How-To =
 
= Pre not booting? webOS Doctor How-To =
{{linux|Linux_With_Broken_Pre.png|float:right;}}
+
 
Fortunately, Palm has created a tool called webOS Doctor intended for users to easily restore their devices in the event that they do not want to boot for one reason or another.
+
Fortunately, Palm has created a tool called webOS Doctor intended for users to easily restore their devices in the event that they cannot boot for one reason or another.
  
 
Download webOS Doctor here: [http://www.palm.com/us/support/downloads/pre/recoverytool/index.html http://www.palm.com/us/support/downloads/pre/recoverytool/index.html]
 
Download webOS Doctor here: [http://www.palm.com/us/support/downloads/pre/recoverytool/index.html http://www.palm.com/us/support/downloads/pre/recoverytool/index.html]
Line 11: Line 11:
 
# Connect your Pre to you PC via USB and select "Next" when it becomes available
 
# Connect your Pre to you PC via USB and select "Next" when it becomes available
  
After completion the device will reboot and present you with the activation set-up.
+
After completion the device will reboot and present you with the activation set-up. If you find that your PC is not recognizing your Pre for some reason and you cannot go past step 3 above, try the following steps:
{{linux|Linux_With_Pre_Screwdriver.png|float:right;}}
 
If you find that your PC is not recognizing your Pre for some reason and connect complete step 3 above, try the following steps:
 
  
# Disconnect the USB cable
+
# With the USB cable connected, power off the Pre
# Remove the battery
+
# Hold down the Up button on the volume rocker
# Hold the Up button on the volume rocker
+
# While holding the Up button, power on the Pre
# While holding the Up button, reconnect the USB cable
+
# "Next" should now be enabled - proceed with the recovery
# Re-insert the battery.
 
# Retry step 3 from above
 
{{linux|Linux_With_Pre.png|float:right;}}
 
*The above four steps will put the Pre into bootloader recovery mode and should allow the PC to recognize your device and proceed with the restore.
 
  
An alternative to the above method, if it does not work (and/or only prompts to install an OMAP3430 driver) is to simply hold the Volume Up button while powering on the Pre as normal. There is no need to remove the battery first. The screen should now display a giant USB logo and Windows should begin installing Palm and Novacomd devices.
+
The above steps will put the Pre into bootloader recovery mode and should allow the PC to recognize your device and proceed with the restore. In this mode the screen will display a giant USB logo instead of the usual Palm startup logo.

Revision as of 22:37, 4 August 2009

Pre not booting? webOS Doctor How-To

Fortunately, Palm has created a tool called webOS Doctor intended for users to easily restore their devices in the event that they cannot boot for one reason or another.

Download webOS Doctor here: http://www.palm.com/us/support/downloads/pre/recoverytool/index.html

After the download is complete, launch webOS Doctor:

  1. Select you language
  2. Accept the license agreement
  3. Connect your Pre to you PC via USB and select "Next" when it becomes available

After completion the device will reboot and present you with the activation set-up. If you find that your PC is not recognizing your Pre for some reason and you cannot go past step 3 above, try the following steps:

  1. With the USB cable connected, power off the Pre
  2. Hold down the Up button on the volume rocker
  3. While holding the Up button, power on the Pre
  4. "Next" should now be enabled - proceed with the recovery

The above steps will put the Pre into bootloader recovery mode and should allow the PC to recognize your device and proceed with the restore. In this mode the screen will display a giant USB logo instead of the usual Palm startup logo.