Difference between revisions of "How To Recover"
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*The above four steps will put the Pre into bootloader recovery mode and should allow the PC to recognize your device and proceed with the restore. | *The above four steps will put the Pre into bootloader recovery mode and should allow the PC to recognize your device and proceed with the restore. | ||
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| + | An alternative to the above method, if it does not work (and/or only prompts to install an OMAP3430 driver) is to simply hold the Volume Up button while powering on the Pre as normal. There is no need to remove the battery first. The screen should now display a giant USB logo and Windows should begin installing Palm and Novacomd devices. | ||
Revision as of 21:12, 4 August 2009
Pre not booting? webOS Doctor How-To
Fortunately, Palm has created a tool called webOS Doctor intended for users to easily restore their devices in the event that they do not want to boot for one reason or another.
Download webOS Doctor here: http://www.palm.com/us/support/downloads/pre/recoverytool/index.html
After the download is complete, launch webOS Doctor:
- Select you language
- Accept the license agreement
- Connect your Pre to you PC via USB and select "Next" when it becomes available
After completion the device will reboot and present you with the activation set-up.
If you find that your PC is not recognizing your Pre for some reason and connect complete step 3 above, try the following steps:
- Disconnect the USB cable
- Remove the battery
- Hold the Up button on the volume rocker
- While holding the Up button, reconnect the USB cable
- Re-insert the battery.
- Retry step 3 from above
- The above four steps will put the Pre into bootloader recovery mode and should allow the PC to recognize your device and proceed with the restore.
An alternative to the above method, if it does not work (and/or only prompts to install an OMAP3430 driver) is to simply hold the Volume Up button while powering on the Pre as normal. There is no need to remove the battery first. The screen should now display a giant USB logo and Windows should begin installing Palm and Novacomd devices.